Exchange request: Completed — Operations
Hello {{name}}, This step is complete and your order record is up to date. Exchange request completed on {{completion_date}}. Next step: {{next_step}} order number: {{reference}}. — {{company}} order support team
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Customer
Exchange request: Confirmed — Customer
Hello {{name}}, Your request is confirmed in our order system. Exchange request: {{date}} at {{time}}. Please review the exchange request details carefully and reply if anything needs correction. order number: {{reference}}. — {{company}} order support team
Operations
Exchange request: Reminder — Operations
Hello {{name}}, this is a reminder about exchange request on {{date}}. Please review the exchange request details carefully and reply if anything needs correction. Please respond by {{deadline}} and quote order number {{reference}}. — {{company}} order support team
Admin
Exchange request: Status update — Admin
Hello {{name}}, Here is the latest movement on your order. Exchange request: {{status}} as of {{date}}. Please review the exchange request details carefully and reply if anything needs correction. order number: {{reference}}. — {{company}} order support team
Admin
Exchange request: Action required — Admin
Hello {{name}}, We need your response before fulfilment can continue. Required: {{pending_item}} Complete by: {{deadline}} Secure link: {{link}} order number: {{reference}}. — {{company}} order support team
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